General Policies

The Vitality Depot will always do our best to help you. To provide some guidance, we’ve created some friendly policies, including guarantee, payment terms, credit, shipping, taxes, returns, pricing and privacy.

Product Guarantee

The Vitality Depot believes in its products and offers a 100% satisfaction guarantee on all of our items. With the exception of custom printing products, all products can be returned for a credit. Some products are, subject to a re-stocking fee. Please call before returning your product to assure your credit is properly applied to your account.

Payments and Credit Terms

WE ACCEPT CHECKS, VISA AND MASTERCARD

Orders being shipped to a verifiable, professional address can be invoiced. We request that payment is made within 30 days. If you would prefer to pay with a major credit card, please indicate this during your check out. For security reasons, we will not ask for your credit card number through this site. A Customer Service Representative will call you to confirm your credit card number and expiration date.

The Vitality Depot reserves the right to request a credit card or pre-payment on your first order, a large order or for customers which have previously had late payments.


Credit Terms

• Payments are to be made on individual invoices. Additional statements will not be mailed unless additional interest is being applied for late payment.
• At 30 days 2% interest will be added to your account and must be paid (we have to pay our Supplier’s interest)
• At 45 days a hold is put on all future and pending orders for your clinic.
• At 60 days an additional 2% interest will be added to your account and a FINAL PAYMENT request will be sent.
• At 90 days an additional 2% interest will be added to your account. The account will then be turned over for collections. In addition, all agency fees related to collections for your delinquent account will have to be paid (around 30% of the outstanding amount(s)). Should we choose to accept any future orders from your clinic, your account will be placed on permanent COD status.
• Check payments with NSF status will have an additional charge of $25.00 applied to your account.

Shipping

No matter how you slice it, you always pay for shipping one way or another. At The Vitality Depot, we believe in offering you the lowest price on all items without embedding shipping amounts within the price. Our shipping prices are based on the total weight of your package and the postal code of the final destination. A minimum shipping charge of $5.95 will apply to all orders.

We ship all of our products with FedEx service. All in-stock products will be shipped on the next shipping day and most clinics in major cities will receive their order 3-5 business days after it is shipped.

If your product in not in stock or requires personalization, a Customer Services Representative will contact you with an estimated shipping date.

If you require your product immediately, we can offer you expedited service. Please call our Customer Services department at 866-941-8867 to place your order.

Taxes

Customers located in Virginia are subject to the state sales tax. The rest of you are just lucky.

Returns

If you have ordered the wrong product or are not satisfied for any reason, simply return your items (at your shipping expense) within 30 days for a credit. Assure you have included a copy of your invoice or a note containing your Company name, full address and business telephone numbers. Also, please include the reason for your return.

If your product is defective, please call 866-941-8867 before returning your product.

NOTE: This return policy does not apply to customized or printed items. Please see our custom printing policies for details.

Product Pricing

Our website is directly linked to our accounting system. As prices are updated, the new prices are immediately reflected on our website. In cases where the product is subject to a special sale or quantity discount, we will do our best to assure you receive the lower price. When there is a discrepancy between the catalog price and website price, our website price should be considered the correct price. If you have any questions regarding our pricing, please call our customer service personnel at 866-941-8867. We reserve the right to change our prices without notice.

Selling to Patients

The Vitality Depot understands that many of its products are re-sold by our customers to their patients. If you have any questions regarding suggested retail pricing, please contact us at 866-941-8867.

As part of our commitment to you, we do not market our products to patients directly and we avoid selling directly whenever possible.

Privacy Policy

The Vitality Depot is committed to protecting your privacy and we will only use your information for the following purposes:

• To establish your account with us, collect payment and process your orders.
• To mail catalogs, flyers and special offers on occasion and to keep you informed of any changes to our product lines or company.

We do not share your information with individuals or companies outside of our organization and we do not sell our mailing lists. As we cannot guarantee your privacy on Internet related communications, we suggest that you do not include important information such as credit card numbers in correspondence through this site or by e-mail.

If you wish to be removed from our mailing list, please contact us, we will be happy to cooperate. However, we periodically purchase mass mailing addresses from independent dealers and your address may be reinserted into our mailing list through this format. We apologize if this has occurred and would be happy to give you the name of our dealer so that you can stop this from occurring at the source.